If you have previously lodged a complaint with Council and are not satisfied with the outcome and wish to have the resolution or outcome reviewed, you are encouraged to complete the following form.
An internal review will be conducted in accordance with Council’s Complaints Handling Policy. A right to internal review is not available unless you have been advised of that right in Council’s correspondence with you.
If you have not made a prior complaint about your issue please refer to make a request online.
Complaints Handling Policy(PDF, 101KB)
When making a request for review please ensure that you provide all relevant facts, and where possible include dates, times, locations, contact names, and any prior reference numbers provided. If you have an email address and mobile phone number, it is helpful to include these too.
The personal information requested is required primarily for the provision of the service referred to on this form and will only be shared with those directly responsible for providing that service. If you do not provide the information, we may not be able to deliver the service. If you would like to know more about privacy at Glen Eira City Council, including your right to seek access to any information collected on this form, please contact Council’s privacy officer on 9524 3333.
Your request for review will be directed to the business unit manager or director best able to deal with the issue. The business unit manager or director will take responsibility for responding to this request. We will acknowledge your correspondence within 10 working days. Council will aim to respond to you within 28 working days of receipt.
What further actions are available to me?
If you are not satisfied with the outcome your complaint or the way it was handled by Council, you are able to take your complaint to an external agency. Council will advise you of external agencies able to assist you with your complaint.
Ombudsman Victoria has the jurisdiction to investigate complaints against councils.
You can contact Ombudsman Victoria on 9613 6222 or toll free on 1800 806 314 or by email firstname.lastname@example.org
Further information can be found on the Ombudsman Victoria website: www.ombudsman.vic.gov.au