National Relay Service

The National Relay Service (NRS) can help people with hearing or speech impairments have improved phone conversations with less misunderstanding and repetition. NRS users can get things done such as making appointments and business calls and keeping in touch with friends and family.

NRS is Australia-wide telephone access service provided for people who are deaf or have a hearing or speech impairment. It is also available to anyone who wants to call a person with a hearing or speech impairment.

The service is available to everyone at no additional charge.

Depending on your own requirements, you can choose one of the following relay call options:

  • Internet relay calls: internet relay calls are ideal if you are deaf, can't hear well or have difficulty using your voice. You just need an internet connection.
  • Speak and Read: if you can speak but not hear, then Speak and Read is your best call option.
  • Type and Read: if you are deaf or can’t hear well and have difficulty speaking or communicating, this is the most useful relay option for you.
  • Type and Listen: if you have difficulty speaking or communicating but can hear adequately, this call option could be useful for you.
  • Speak and Listen: if people sometimes have trouble understanding your speech over the phone, you can use this call option.
  • Emergency calls: the NRS provides three ways to contact emergency services: by TTY textphone, by ordinary phone and by internet relay.
  • Calling someone with an impairment: it is easy to make a call through the NRS to someone who is deaf or has a hearing or speech impairment.

National Relay Service Contact Phone Number (24 hours)

TTY/voice: 13 36 77

Speak and Listen: 1300 555 727

National Relay Service website