Homelessness support

Homelessness is when a person or a family is lacking stable, safe, secure and adequate housing. Anyone can be affected by homelessness as the causes are many and varied. Some known contributors of homelessness can include family violence, a shortage of affordable housing, unemployment, mental illness, family breakdown and drug and alcohol abuse.

There are a range of services that offer information and referral, financial assistance or advice to help you secure accommodation in the short term. Many are available for drop in contact or you can phone to make an appointment, some are available after hours.

If you are experiencing homelessness you can call Opening Doors on 1800 825 955 24 hours a day to speak directly with a housing and support worker.

For the details of services available locally see below or download the Glen Eira Homelessness Support Resource.

Glen Eira Homelessness Support Resource(PDF, 299KB)

Housing support

People who are in housing crisis are able to access a service via the local organisations listed below. Services may include access to short-term, crisis or transitional housing, support, assistance to secure or maintain current accommodation, housing advice, financial assistance and referral.

Launch Housing (Homeground)
122 Chapel Street, St Kilda
96537 7711
Monday–Friday 9am–5pm

Launch Housing (Hanover)
Level 1/11 Chesterville Road, Cheltenham
9556 5777
Monday–Friday 9am–5pm

Salvation Army Crisis Service
29 Grey Street, St Kilda
9536 7777
Monday–Friday 9am–5pm

Information and referral

The following services offer information and referral to government, community and relevant not-for-profit agencies and may be able to provide material assistance. Community Information Glen Eira also offers material aid and no interest loans for people on low incomes.

Community Information Glen Eira
1134 Glenhuntly Road, Glen Huntly
9571 7644
Monday–Friday, 9.30am–4.30pm

Salvation Army – Bentleigh
87 Robert Street, Bentleigh
9557 2644
First and third Tuesday of the month from 1pm, other times by appointment only.

Financial services

Centrelink Financial Information Service
13 23 00
Provides information about Centrelink benefits to customers and potential customers.

Jewish Care
8517 5999
Offers financial counselling, financial support and interest free loans.

Money Help
1800 007 007
A website and free (from landlines) phone financial counselling service that will help you manage your money and debt.

Emergency contact numbers
(24 hours 7 days a week)

People experiencing homelessness
Call 1800 825 955 for a local response between 9am and 5pm (Calls outside of these hours are diverted to Salvation Army Crisis Services.)

Women and children who are experiencing family violence
Call Safe Steps 1800 015 188

For emotional support 24 hours a day
Call Lifeline 13 11 14

Free local meals

Where  When   Contact
Open Hands
40 Toolambool Road
Wednesday lunch
12 pm
9572 2550
St Paul’s Anglican Church
530 Dandenong Road
Caulfield North
Thursday lunch
9576 1477
Tony’s café
The Waratah Room next to St. Anthony’s Hall
Corner Grange and Neerim Roads
Glen Huntly
Thursday drop in
pancakes and other food

Thursday dinner
9569 2099  
Koornang Uniting Church
117 Murrumbeena Road
Thursday drop in
pancakes and other food
9568 8177

Salvation Army
87 Robert Street

Friday breakfast
community breakfast
9557 2644  
Compass Community Care
342 Centre Road
Sunday lunch
soup and more
9557 4974

Note: these times and dates are subject to change. Correct as at October 2016.